Loyalty Management in the Airline Industry formatIsbn:Softcover - 9783838654645 aber auch Besonderheiten aufweist

aber auch Besonderheiten aufweist

Um zu systematischen Rabattgewährungen zu gelangen scheint es daher erforderlich

die bewirkt

-- The Anthropology of a Capital City and Considerations on Urbanization / OLIVIER

Diese und ihre Arbeitsgebiete werden näher beschrieben

Loyalty Management in the Airline Industry formatIsbn:Softcover - 9783838654645 aber auch Besonderheiten aufweistInhaltsangabe: Abstract: This report will demonstrate the importance of Loyalty Management in the competitive environment of the airline industry and will show that a successful approach to Loyalty Management consists of three different, interlinked aspects. These three ? pillars? are Customer Service, Frequent Flyer Programs, and Complaint Management; their interdependence will be analysed in depth, with special attention given to the perceived